Service Area, Compliance & SLA
Service area
Where we run
Service is centred on Houston, Texas, covering runs between hospital campuses, clinics, labs and pharmacies in the Houston metro.
Coverage for a specific address is confirmed when a route is booked. Facilities outside the metro are asked to request a pickup so the route can be confirmed.
Compliance
Chain of custody, every shipment
Documented custody at every hand-off.
Custody is documented at each hand-off, from pickup through delivery.
A record for every shipment.
Every shipment carries chain-of-custody handling and documented procedures.
Handling matched to the shipment.
Specimen pickups are timed to stability windows, and sensitive or high-value medications get specialized handling.
SLA
What we agree to
Service levels are agreed with your facility before the first run — pickup windows, run frequency and escalation contacts are set per account and written into the SLA.
During the agreement you can map routes, request pickups and track each shipment in real time from pickup to delivery.